Riferimenti studio sulla Qualità universitaria

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[1] Giuseppe Quartieri – Elementi di teoria della qualità dei sistemi, XI AICQ Conferenza «Le opportunità negli anni 80», Vol. 2, AICQ Milan, Maggio 14-15 1980.

[2] Giuseppe Quartieri – La certificazione accreditata vale di più, commenti su Panorama Aerospaziale, RICERCA AEROSPAZIALE, IBN ed., March 1996.
[3] Giuseppe Quartieri, Giancarlo Quartieri, A Casella, Armando Sarli, GC Quartieri: Esperienze di progettazione di sistemi qualità aziendali, automazione e Strumentazione, ANIPLA Anno XLIV n. 4 Aprile 1996.
[4] Jacques McMIllan – Principles of Accreditation in Europe, La Certificazione Accreditata vale di più SINCERT Centro Congressi Cariplo, Milano, 14 maggio 1996.
[5] H.C.W Gundlach – International Accreditation La Certificazione Accreditata vale di più, SINCERT Centro Congressi Cariplo Milano, 14 maggio 1996.
[6] Giuseppe Quartieri – La scuola di qualità di Feigenbaum in Italia. De Qualitate 1999.
[7][Giuseppe Quartieri – Sicurezza del Volo: l’approccio per sistemi. Giancarlo Quartieri Ed. IBN 1993.
[8] Alex Lubashevsky – «Backfire» can backfire Metricviews July 1995.
[9] Bologna Declaration and Bologna Directives.
[10]EUA – Developing an internal quality culture in european UniversitIIS, EUA Publications 2005.
[11] ENQA – european Standard and Guidelines for Quality Assurance in the european Higher Education Area, ENQA.
[12] EURASHE – The organisation.
[13] EUA – Creativity in Higher Education, EUA Report 2006-2007.
[14] EUA – Embedding Quality Culture in Higher Education, EUA Case Study, 2007.
[15] ISO – ISO 9000: 2000 Quality Management System- Fundamentals and Terminology.
[16] EQAR Introduction.
[17] Giuseppe Quartieri and Matteo Quartieri,1999, L’approccio per sistemi alla conduzione della qualità ed alla gestione integrata dei sistemi, 4th Systems Science european Congress, pp 1139-1152, Valencia –Ibiza Spain.
[18] ENQA – Regulations of the european association for quality assurance in higher education, general assembly, 21-22 September 2006.
[19] ENQA Statement to the Conference of european Education Ministers in Prague (2001). http://www.enqa.eu/../files/ENQA%20position%20paper2001.doc
[20] ENQA Regulations. http://www.enqa.eu/../files/ENQA%20Regulations%20version%20280308.pdf
[21] ENQA Membership Application Form. http://www.enqa.eu/../files/ENQA%20membership%20application%20form%20150507.doc
[22] ENQA Work Plan for 2008. http://www.enqa.eu/../files/ENQA%20work%20plan%202008.doc
[23] Guidance for AgencIIS wishing to host ENQA workshops and seminars. http://www.enqa.eu/../files/WorkshopGuidelines.doc
[24] Guidelines for national reviews of ENQA member agencies. http://www.enqa.eu/../files/National%20review%20guidelines.pdf
[25] Procedure for the admission of affiliates and associates.
[26] ENQA: Report to the european Education Ministers meeting in London (2007). http://www.enqa.eu/../files/ENQA%20update%20London%20summit.pdf
[27] ENQA: Report to Ministers meeting in Bergen: Standards and Guidelines for Quality Assurance in the european Higher Education Area (2005). http://www.enqa.eu/../files/ESG_v03.pdf
[28] ENQA: Statement to the Conference of european Education Ministers in Berlin (2003). http://www.enqa.eu/../files/030918-19STATEMENT_ENQA.pdf
[29] ENQA: Statement to the Conference of european Education Ministers in Prague (2001). http://www.enqa.eu/../files/ENQA%20position%20paper2001.doc
[30] EMNEM – Quality Assurance in Joint Master Programmes: european Masters New Evaluation Methodology.
[31] Lee Harvey, Quality culture, quality assurance and impact overview of discussion, Embedding Quality Culture in Higher education, EUA Case Studies 2007.

CLASSIC INDUSTRIAL QUALITY CULTURE BIBLIOGRAPHY (CIQCB)

[1] Umberto Notari, Teoria della Qualità, Società Anonima Notari, Villasanta (Mi) 1940.
[2] A. V. Feigenbaum, Total quality control, McGraw Hill, 1979
[3] J. Juran, Quality Control Handbook, 4th ed. McGraw Hill, 1988
[4] E.L Grant. &. R. S. Leavenworth, Statistical Quality Control, 1988
[5] P.B. Crosby, Quality is free, McGraw Hill, 1979
[6] K. Ishikawa, Guida al controllo di qualità, Franco Angeli Editore, 1990
[7] P.B. Crosby, Quality in management, McGraw Hill 1986
[8] K. Hitoshi, Management by quality, 3A Corporation 1995
[9] Laboucheix Vincent, Trattato della Qualità Totale, Franco Angeli, 1990
[10] Latzko-Saunders, Four Days with Dr. Deming, Addison – Wesley 1995
[11] Mizuno Shigeru, Fare Qualità, Isedi 1984
[12] Ozawa Masayoshi, Total Quality Control and Management, Juse Press 1988
[13] Hromi D. John, The best on quality, ASQC Quality Press 1996
[14] Y. Akao, Quality Function Deployment, Productivity Press, Cambridge, MA 1988
[15] Y. Akao forward a B. King, Better design in half a time, Methwen, MA GOAL/QPC
[16] M. Gibertoni & M. Filipponi Saleri, Qualità &…Formazione e Consulenza, Suppl. De Qualitate N. 2/02/98.
[17] Josep M. Juran, Leader per la qualità, Lupetti & Co Milano, 1986
[18] W. E. Deming, Quality, Productivity and Competitive Position, MIT, Center for Advanced Engineering Study, Massachussets 1986.
[19] W. E. Deming, Out of crisis, MIT, Center for Advanced Engineering Study, Massachussets 1982.
[20] W. E. Deming, L’impresa di qualità, Edizione Isedi, 1991.
[21] J.T. Willing, Environmental TQM, McGraw Hill NY 1994.
[22] J. R. Hauser & D. Clausing, The House of Quality, Harward Business Review, Vol. 66 N.3 pp 63-73.
[23] Giuseppe Quartieri, Elementi di Teoria della Qualità dei Sistemi, XI Convegno Nazionale AICQ, Milano Giugno 1080
[24] Maria Bonato & Giuseppe Quartieri, Qualità e … Politica europea, Supplemento a De Qualitate, n. 3 March 1999.
[25] Henry Deschsmpsneufs, Marketing in the Common Market, Penquin Book 1970.
[26] Giovanni Gastaldo, La valutazione dei processi del sistema di gestione per la qualità, De Qualitate, Sett. 2001.
[27] M. Clerico, Il sistema qualità e le sue prove, Ed. Leprotto & Bella, Torino, 1995.
[28] Francesco Brambilla, Trattato di Statistica, UTET.
[29] J. Juran, La leadership della qualità,
[30] Ludwig von Bertalaffy: General System Theory: Foundations, Development, Applications.
[31] Humberto R. Maturana et al, 1998, The Tree of Knowledge, Shambhala Publications.
[32] Barry Richmond, 2000, The «Thinking» in System Thinking: Seven essential Skill, Pegasus Communications.
[33] Jamshid Gharajedaghi, 2000, System Thinking, Book News, Inc.
[34] Giuseppe Quartieri, La scuola di Feigenbaum in Italia, De Qualitate, 1999.
[35] Lee Harvey, Democratising quality, 3rd QA Forum, Budapest 20-22- november 2008.
[36] EUA publication 2007, EUA’s Contribution to the Bologna Ministerial Meeting, London 2008.
[37] EUA publication 2007,Lisbon Declaration, Brussels, 2008.
[38] EUA, european UniversitIIS’ Charter on lifelong learning, Brussels, 2008.

RIFERIMENTI [Ref.]

[1] ISO 9000:2000, Quality management systems -Fundamentals and vocabulary.
[2] ISO 9001: 2000, Quality management systems – Requirements (including Bibliography).
[3] ISO 9004:2000, Quality management systems – Guidelines for performances improvement.
[4] ISO 19011, Guidelines for auditing management systems.
[5] UNI Dossier VISION 2000 ed il suo impatto sulle aziende, Anno XLIV N. 6 giugno 2000
[6] http://www.bsi.org.uk/ISO-TC176-SC2/FAQS.HTML Frequently Asked Questions (FAQs)
[7] ISO/TC176/SC2/WG15/N130: Quality Management Principles.
[8] Milan Zeleny, La gestione a tecnologia superiore e la gestione della tecnologia superiore, La sfida della complessità, Ed. Feltrinelli , 1997.
[9] Luca Mari, Note sulla misurabilità della qualità, Atti del XVII Convegno Nazionale AICQ, Qualità per competere, Vol. 3 Varese, Ville Ponti, 9.10.11 Novembre 1994.
10] Maria Bonato & Giuseppe Quartieri, Observations and comments to european Quality Promotion Policy, Human System Management Vol. 18, N° 1, 1999.
[11] Giuseppe Quartieri & Matteo Quartieri, The system approach to the leadership of quality and integrated management systems, 4th System Science european Congress, U.E.S., 20-24 September 1999 Valencia-Ibiza Spain.